Q1: What is the role of mail configuration in the module?
A1: The module exclusively utilizes the Prestashop mail function and the module does not independently send emails.
Q2: Users often mention successful email tests or receipt of standard Prestashop emails. Does this guarantee module compatibility?
A2: No, receiving test or default Prestashop emails doesn't assure compatibility, as the module might employ a distinct email account for sending.
Q3: What's the primary aspect to verify when encountering email issues?
A3: Ensure that the email account configured for sending, on the initial module configuration page, possesses authorization to send emails through the specific email provider's SMTP server. Compatibility isn't guaranteed across all setups.
Q4: How can users identify the cause of email failures?
A4: Prestashop lacks explicit error reporting for sending failures. Refer to your hosting provider's mail server log, the sole source of insight into the failure reason.
Q5: Is there anything else to consider in troubleshooting?
A5: The key factor consistently leading to issues is the sending account used. This account's compatibility with the chosen email provider and SMTP server is pivotal.
Remember, successful email tests and default Prestashop emails might not reflect the module's compatibility with the designated sending account. Always verify configuration details and consult mail server logs for accurate error information.