Question: What happens if I go over my plan’s imported orders/month or actively synchronized products limit?
Answer: If you exceed limits, you should expect your account to hit the plan cap for that billing period—typically meaning additional orders may stop importing and/or additional products may not be actively synchronized until you upgrade or the period resets (exact behavior can vary by account/setup).
Quick checks (what to do)
Check current usage (orders imported this month / actively synced products).
Upgrade to the next tier if you need continuous importing/syncing without interruptions.
If you’re unsure which limit you’re hitting, send support a screenshot of the plan/usage screen and 1–2 examples of what “stopped” (missing orders vs unsynced SKU).
Reach out to [email protected] for more information.