Question: Shopify reports don’t match Amazon- what should we configure/check?
Answer: Reporting mismatches usually come from filtering/identification, refund handling, historical imports, and how bundles import.
Quick checks (Shopify reporting alignment)
Amazon orders aren’t clearly identifiable in Shopify
What to do: Use Custom order tags so Amazon orders can be filtered consistently in Shopify reports.
Order identifiers don’t match Amazon
What to do: Enable Use Amazon order ID as order name to make reconciliation and support easier.
Refunds processed on Amazon aren’t reflected in Shopify
Refunds done in Amazon Seller Central may not sync back into Shopify automatically.
What to do: If you need Shopify reporting to match, record/refund in the system/workflow that keeps both sides aligned (or mirror the refund in Shopify as needed).
Older Amazon orders are missing
ToolE auto-syncs new orders from the time the app is installed; older orders require manual import.
What to do: If historical orders are missing, run a manual import for the needed date range.
Bundles change how product-level sales look
Bundled items may import as separate component items in Shopify.
What to do: Expect Shopify product-level reports to reflect component items (not a single bundle SKU) depending on your mapping.
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